Shipping policy

Order Processing

Orders are processed within 5-7 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a separate email with tracking info once it ships.

Please double-check your shipping address before completing checkout. We're not able to make changes once an order has been processed.

Domestic Shipping (US)

We ship via USPS / UPS. Estimated delivery times after processing:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days 

Shipping rates are calculated at checkout based on weight and destination.

International Shipping

We ship worldwide. Estimated delivery times after processing:

• International Standard: 7–21 business days

Customers are responsible for any customs fees, import duties, or taxes charged by the destination country. These are not included in the shipping cost at checkout and are collected by your local carrier or customs office upon delivery.

Lost, Stolen, or Damaged Packages

Once a package is marked delivered by the carrier, it's considered delivered. We're not responsible for packages lost or stolen after delivery confirmation.

If your package arrives damaged, email us  within 7 days of delivery with photos of the package and item, and we'll make it right.

Incorrect Address / Returned Packages

If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping.

Pre-Orders

Pre-order items will ship by the estimated date listed on the product page. If your order contains both in-stock and pre-order items, the entire order will ship together once all items are available unless otherwise noted.

Questions?

Reach out to customer care and we'll get back to you within 1–2 business days.